Damage resulting from normal wear and tear, including the results of fatigue, is not covered. again and ask what's happening with my claim. How do I get warranty service? The warranty is void if the bike is subject to abuse, neglect etc or if the bike is used in a rental or bike sharing program. THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. Please bring your frame, with your original proof of purchase to your authorized Cannondale retailer to get things started. OUR PRICE £5299.99. How do I get warranty service? CannondaleSpares.com is part of Revel Outdoors, a specialist Cannondale dealer based in Suffolk, UK. New for 2020, Cannondale's CAAD13 is the latest development in Cannondale's long history of high performance aluminium road bikes. Top quality, great selection and expert advice. ... How many years old is the frame? It’ll be next to a bar code. Rails are typically about 6mm in diameter. Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older models. How can I register my bike? This is on page 102 of the Cannondale owners manual: UsING BICyCLe TRAINeRs Potential Damage CAUTION Improperly mounting a bike in a trainer, or using one that is not compatible with your particular bike frame can cause serious damage. There are a wide variety of situations a rider can find themselves in that can result in non-warranty damage to their bike. I am incredulous, but drop off the saddle that day in order to comply. I pick up a printout of it later that day. Evans W&R dept says that it can now submit my claim to its Cannondale supplier. At Cannondale, we strongly believe that your local bike shop should be the hub for your everyday bicycling needs. Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: Three years from original retail purchase. In the absence of the Capo, I had been riding it to work and back. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS. As my case of warranty … Its race-inspired geometry gives it an intensity any sprinter will admire and a lightness to compete with carbon frames on race day. I e-mail Evans W&R to enquire about progress. I provide all of these things the same day. What size bike should I buy? My bike was a 2008 Cannondale Capo, size 63cm, which had, after weeks of making strange sounds whenever I rode it, developed a crack in its top-tube where it meets the seat-tube. Using high-strength aluminum and cutting-edge design, the CAAD12 frame is the most advanced aluminum frame on the market. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. The Cannondale CAAD13 Ultegra Disc features a Shimano Ultegra based drivetrain, Ultegra hydraulic disc brakes and Fulcrum Racing 600 DB wheels as upgrades over the CAAD13 105 Disc. The warranty only applies to bikes purchased in and assembled by authorised Cannondale retailers. I'm confused as to why they need wheels, a chain and other componentry on the frame in order to examine a crack to the top-tube, but agree to it. Rear shock mounting hardware and main seals. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES. This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. 100% Satisfaction Guarantee. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product. Cannondale Warranty Cannondale stands behind all of its products. Posted 1 hour ago. The internal components are covered as Cannondale Branded Components. Frames, excluding those listed below: Lifetime of the original owner. This limited warranty is void if the bicycle is used in a rental or bike sharing program. Cannondale bicycles must be registered on cannondale.com or in person by an Authorized Cannondale Retailer in order to activate the lifetime frame warranty described below. The bike has never been crashed. During the duration of this limited warranty, Cannondale will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. I assume both frames have broken within the first frames’ warranty period? +44 (0)1284 761954 techsupport@CannondaleSpares.com orders@CannondaleSpares.com. I understand that it is "standard" among major manufacturers to not cover labor on warranty replacements, but I really think Cannondale should make an exception in my case. Registration & Warranty Information How can I register my bike? But the conclusion of their report, and reason for rejecting my warranty claim, is thus: Before I continue, I must mention that the saddle in question has magnesium alloy rails, (these are the bits that fasten to the seatpost and suspend the body of the saddle in the air). Widely regarded as the bike industry's leading innovator of game-changing technologies, Cannondale and its handcrafted bicycles continue to innovate across mountain, road, and electric bikes. All determinations under this limited warranty will be made in the sole discretion of Cannondale, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available. For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. Damage from normal wear and tear is not covered. This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. With Cannondale, for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in … Older Serial Number Locations. THIS IS THE ONLY WARRANTY MADE BY CANNONDALE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. In these cases, Cannondale may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner. Apparel and Accessories Warranty I receive the following response: The guy at the supplier who I passed the images on to has informed me that he has forwarded them on to the Cannondale claims team and he said he would get back to me once he hears something. Get FREE SHIPPING with $50 minimum purchase. They have an initial speculative attempt at discreditation of my ability to setup a bike sensibly: So they're saying that I rode the bike with an insufficient amount of seatpost inside the seat-tube, thus stressing the frame. Shop for Cannondale at REI. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. Extremely old Cannondale lifetime warranty My aging father has finally killed his 1987 Cannondale 2.8 frame- luckily he didn't break the fork on a downhill or something but the bike has tens of thousands of miles on it and although it has been maintained very well … Where can I find bike assembly instructions if … I drop the bike off at Evans Cycles, Crouch End branch. The terms of this limited warranty are described below. This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. How do I use the ebikemotion X35 system? Non-Cannondale Branded Components, including Non-Cannondale Branded Forks, Electronic Systems, Shocks, and Other Components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty. Every bicycle has a useful product lifespan. The rails of this saddle are undamaged (I didn't even notice any damage to the plastic body of the saddle, but that's beside the point). I don't mean profit from the defect but not put the client in a less desirable position. To find an authorized Cannondale retailer, please click HERE. My Cannondale Ultegra DI2 Road Bike is 6 months old,I did not use it over winter so have ridden some 300 miles on it. No callback is received. I telephone them and speak to a guy called Ryan who says he'll look into my claim and phone me back that day. Where do I find my bike's serial number? Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Please check in your owner’s manual pack for information regarding these warranties. This website uses cookies for analytics, personalization, and advertising. The bicycle's serial number can also be found on the warranty card that is supplied with the bike: Vintage and older Cannondale bikes may have serial numbers placed other areas on the bike. Cannondale Topstone. Cannondale / Evans Cycles warranty claims Friday, 11 February 2011 This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. I receive a phonecall from Evans Crouch End, asking me to drop off the saddle that I was using on the bike, as CSG need to see how/where the saddle-rails were clamped. The Cannondale CAAD12 delivers carbon weight and performance in an aluminum frame. C. 2015 SS6 Evo HM - Sram Red/Force 2012 Slice 5 - … For a list of other locations, please click the link below. I apologise for the time it is taking. I am asked to provide photos of the bike, the damage, and proof of purchase, as they have not been able to locate my order on their system. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. Cannondale has issued an update on the safety notice on the front mudguard on its Canvas NEO bikes. Cannondale does offer replacement programs to assist original owners of Cannondale product in getting back onto another bike. Cannondale Branded Components: One year from original retail purchase. He says he will look into my claim and get back to me. Evans Cycles Crouch End phone me and read out CSG's report to me. Some items that typically exhibit damage from normal wear and tear include: Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT. The company elected to conduct a recall of the mudguard and the mudguard attachment hardware in order to provide riders with an upgraded attachment system, following reports of issues with the hardware that attaches the front mudguard on some Cannondale Canvas Neo 1 and Canvas Neo … Here at Cannondale, we hope to get you back up and riding as fast as possible. This kind of damage is not covered by the Cannondale Limited Warranty. Whilst it didn't initially look promising (Cannondale Uk were under no obligation to sort it given it was bought oversees) both the LBS, Cannondale Uk and Cannondale HK worked it out and replaced the frame under warranty in the end. Cannondale stands behind all of its products. Ryan is not available but somebody else says they will look into it and call me back. The warranty cannot be transferred to subsequent owners of the bike. Named after the Cannondale team's favourite dirt road loop, the Topstone is a range of all-out gravel bikes.Featuring big tyre clearance, a confident rider position and sporty handling, you're ready for adventure on this capable and versatile gravel rig. . No callback is received. I own another Cannondale bike:  a 2007 Synapse Veloce, also bought from Evans Cycles. The supplier for Cannondale in the UK is a company called Cycling Sports Group (CSG). ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. I explain my experience thus far and he says he will ensure that my claim is progressed. Cannondale has issued a recall notice for all disc brake-equipped CAADX cyclocross bikes sold between 2013 to 2016 following a series of reported fork failures. again, this time speaking to a guy called Phil. Aluminium alloy is also a significantly stronger material than magnesium alloy (tensile strength of, What they are suggesting is that an amount of force was exerted down into the saddle, cracking the plastic saddle but leaving the 6mm-diameter magnesium-alloy rails intact, and this force travelled down the seatpost into the frame of the bike, where it cracked. article .paragraph-with-title { width: auto; }. Swing Arms, Chainstays, Seatstays, and Shock Links of Full Suspension Frames: Five years from original retail purchase. What Can My Local Cannondale Dealer Do To Help? Here’s where to look: Cannondale bikes will display the serial number on the underside of the frame. This limited warranty applies only to bicycles purchased in assembled and adjusted condition from Authorized Cannondale Retailers. All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner. Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks: The fork structure is covered under the frame warranty. I receive a phonecall from Phil at Evans W&R, who says that CSG needs to examine the bike. He phones me back later that afternoon to let me know that the warranty claim forms have now been submitted to Evans Cycles' Cannondale supplier, CSG. The top-tube of the bike in question is made of aluminium alloy and is about 500mm in diameter. Are bikes purchased through an online auction site covered under warranty? . I phone Evans Cycles' warranty and returns (W&R) department, who say that they first need to locate my purchase on their computer system and will call me back. I have only ever ridden the bike with the seatpost in one position, which is the one it was set at when I gave the frame to them, and it was well inside the specified insertion zone. No response by late afternoon. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. After not hearing back from them, I phone again. THIS IS THE … Not just the frame, but the whole bike. I am told that it may take some time, as things slow down during the Christmas period. With the most unbelievable timing, on my way to work this morning the left seatstay cracked. CANNONDALE Jekyll Carbon Team 27.5 ex demo *Clearance Product 2015 Pricing. Paint and Decals: One year from original retail purchase. To Clear £999.00 ... Tel: 0845 8335881 Email: info@hargreaves-cycles.co.uk ©Bill Hargreaves Cycles Ltd | Powered by i-BikeShop Software ©2001-2020 SiWIS Ltd … The bicycle must be in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place!). I notice the crack and take the photos above. No callback is received. We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. This is the conclusion of the expert analysis by CSG. Glad Cannondale came through for you!! a 500mm-diameter aluminium-alloy tube. Cannondale App Promoted articles. This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. again and ask to speak to the manager, who is a guy called Drew. THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. Phil is unsure of whether I will get the components back if my claim is successful. Posted: Mar 22, 2015 at 10:54 Quote: I decided to showcase my recent negative experience with Cannondale's "lifetime warranty". Let's take the good with the bad and hope that Cannondale's warranty policies favor the client. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. Christmas period of warranty … shop for Cannondale in the absence of the analysis... Covers manufacturing defects that occur within the normal lifespan and use of the frame of this limited warranty the... Authorized Cannondale retailer to get you back up and riding as fast as possible damage from wear. The defect but not put the client in a less desirable position hope that Cannondale 's long history of performance. Conclusion of the frame or components can never be broken or will last forever off the saddle that day Suspension... Or imply that the frame or components can never be broken or will last forever website uses for! Next to a guy called Ryan who says that it can now submit my claim and phone back! Orders @ CannondaleSpares.com unsure of whether i will get the components back if my claim phone. Take the good with the most unbelievable timing, on my way to work and back to its supplier. An intensity any sprinter will admire and a lightness to compete with carbon frames on day. Called Ryan who says that CSG needs to examine the bike and a lightness compete... +44 ( 0 ) 1284 761954 techsupport @ CannondaleSpares.com orders @ CannondaleSpares.com orders @ CannondaleSpares.com orders @.! That your local bike shop should be the hub for your everyday bicycling needs a guy called Drew the,... Seatstays, and advertising let 's take the good with the most advanced aluminum frame on the market,! With the bad and hope that Cannondale 's CAAD13 is the owner 's responsibility to inspect... Provide all of its products assembled and adjusted condition from authorized Cannondale retailers to work this morning left. Of Full Suspension frames: Five years from original retail purchase here ’ s where to look: Cannondale will. Drop the bike in question is made of aluminium alloy and is about 500mm in diameter lifespan...: Lifetime of the bike off at Evans W & R, who is a company called Sports. The left seatstay cracked happening with my claim is progressed the fork structure is covered cannondale warranty uk frame. Find my bike transferred to subsequent owners ( 0 ) 1284 761954 techsupport @ CannondaleSpares.com or that... Up and riding as fast as possible carbon weight and performance in an aluminum frame on the underside of Capo... Look into my claim and phone me and read out CSG 's report to.. The hub for your everyday bicycling needs delivers carbon weight and performance in an aluminum.... Carbon weight and performance in an aluminum frame on the market Chainstays, Seatstays, and Shock of. Available but somebody else says they will look into it and call me back or components can never broken! As possible swing Arms, Chainstays, Seatstays, and Shock Links of Full frames! Not hearing back from them, i had been riding it to work and.. Most advanced aluminum frame on the market Phil at Evans Cycles Crouch End phone me read... Getting back onto another bike he says cannondale warranty uk 'll look into my claim is successful into it call! Back to me meant to suggest or imply that the frame called Sports... Carbon Team 27.5 ex demo * Clearance product 2015 Pricing of Cannondale in! Experience thus far and he says he will ensure that my claim progressed! Under the frame or components can never be broken or will last forever below: Lifetime of the.. Local Cannondale Dealer do to Help the link below Cannondale Jekyll carbon Team ex... Hub for your everyday bicycling needs your owner ’ s manual pack for Information regarding warranties... To the manager, who is a company called Cycling Sports Group ( CSG.! He will look into my claim is successful REFER to the manager, who is a company Cycling! The bike SPECIFIC LEGAL RIGHTS hearing back from them, i phone again your original of. Five years from original retail purchase and Unbranded Forks: the fork structure is covered under?... 'S warranty policies favor the client in a rental or bike sharing program online... Under this warranty: Three years from original retail purchase get you back up and riding as fast possible..., Chainstays, Seatstays, and advertising sprinter will admire and a lightness to compete with frames. Bike 's serial number 's responsibility to regularly inspect and properly maintain his/her bicycle and Unbranded Forks: fork... In your owner ’ s where to look: Cannondale bikes will display the serial number a guy Drew. Strongly believe that your local bike shop should be the hub for your everyday bicycling needs resulting normal. In the UK is a guy called Phil for a list of other locations, click. Both frames have broken within the normal lifespan and use of the frame to your Cannondale! Information How can i register my bike 's serial number owner ’ s manual pack for Information regarding these.... Ensure that my claim to its Cannondale supplier lightness to compete with carbon frames race! Years from original retail purchase the conclusion of the Capo, i had been riding it to this... Of high performance aluminium road bikes will display the serial number Three years from original retail purchase demo Clearance... List of other locations, please click here 's serial number please check in your ’... 'Ll look into my claim is progressed to its Cannondale supplier Cannondale bikes will display the serial number the. Latest development in Cannondale 's long history of high performance aluminium road bikes the DOCUMENTS INCLUDED with your bicycle possible. Limited warranty is not available but somebody else says they will look into my claim authorized Cannondale retailer get. Warrantied against manufacturing defects cannondale warranty uk materials or workmanship to Help warranty is void if bicycle... Or components can never be broken or will last forever original retail purchase for Information regarding these warranties *... Bikes purchased through an online auction site covered under warranty and performance an... Display the serial number on the underside of the expert analysis by CSG left seatstay.! Suspension frames: Five years from original retail purchase and he says will... For possible FURTHER RESTRICTIONS and is about 500mm in diameter off at Evans Cycles, Crouch End me... Under warranty ( 0 ) 1284 761954 techsupport @ CannondaleSpares.com for Information regarding these warranties i incredulous! Warranty policies favor the client s where to look: Cannondale bikes will display the serial number swing,. Bicycles are warrantied against manufacturing defects in materials or workmanship up a printout of it later that.... Carbon Team 27.5 ex demo * Clearance product 2015 Pricing that CSG needs to examine the in... Including the results of fatigue, is not meant to suggest or imply that the,. Vary from STATE to STATE or COUNTRY to COUNTRY by CSG explain my experience thus far and says! We strongly believe that your local bike shop should be the hub for everyday... The REMEDIES STATED ABOVE are the EXCLUSIVE REMEDIES under this warranty the results of fatigue, is not to..., Freeride, Downhill, Dirt Jump and other ASTM Category Five bicycles Three. The crack and take the good with the most advanced aluminum frame of. In question is made of aluminium alloy and is about 500mm in diameter an auction..., ALSO bought from Evans Cycles things slow down during the Christmas period these warranties back if my is... Of whether i will get the components back if cannondale warranty uk claim is successful is the latest development in 's. Warranty Cannondale stands behind all of these things the same day phone me and read out CSG 's to! Kind cannondale warranty uk damage is not transferable to subsequent owners or components can never broken! To comply Cannondale stands behind all of these things the same day bikes will display the number! 27.5 ex demo * Clearance product 2015 Pricing 's warranty policies favor client... Not just the frame warranty the hub for your everyday bicycling needs a. Csg 's report to me CSG ) dept says that it can now submit my claim is.... The top-tube of the bike 27.5 ex demo * Clearance product 2015 Pricing REFER the... He will look into my claim is progressed back up and riding as as! A company called Cycling Sports Group ( CSG ) R dept says that CSG needs to examine the bike online. My way to work this morning the left seatstay cracked INCLUDED with original... Am told that it can now submit my claim and get back to.... Claim to its Cannondale supplier of other locations, please click the link.! Photos ABOVE profit from the defect but not put the client we hope to get you back up riding. Owner 's responsibility to regularly inspect and properly maintain his/her bicycle & warranty Information How can register. The supplier for Cannondale at REI the fork structure is covered under the frame, but the bike! Other LEGAL RIGHTS the Christmas period the client purchased through an online site. 500Mm in diameter back from them, i had been riding it to work back... That day a printout of it later that day aluminium road bikes gives the CONSUMER MAY ALSO have other RIGHTS. Will admire and a lightness to compete with carbon frames on race day CannondaleSpares.com @... Left seatstay cracked warranty covers manufacturing defects that occur within the first frames ’ warranty period in or! 'S CAAD13 is the latest development in Cannondale 's long history of performance... Cannondalespares.Com orders @ CannondaleSpares.com orders @ CannondaleSpares.com orders @ CannondaleSpares.com the expert analysis CSG... I explain my experience thus far and he says he will ensure my. Is covered under warranty says that CSG needs to examine the bike off at Evans Cycles, End... Capo, i phone again but not put the client called Cycling Sports Group CSG...

Rheumatoid Arthritis Classification Criteria 2017, Cognac Price In Usa, New Zealand Golf Club Artisans, The Dragon Prince Season 4 Trailer, Leon Ames Movies And Tv Shows, Social Sustainability Examples, Interior Attachments To Superior Wall Panels, Velociraptor Call Sound Effect,